Janus Clean – Terms of Service

Welcome to Janus Clean & Understanding Our Service

Welcome to Janus Clean (“Janus Clean,” “we,” “us”). We are committed to making it easier for you to find reliable, high-quality home cleaning services in our service areas.

How Janus Clean Works: Connecting You with Cleaning Professionals

Janus Clean operates as a referral agency and booking platform. We connect you with experienced, background-checked, independent cleaning professionals (“Cleaners”).

These Cleaners are self-employed contractors who run their own cleaning businesses and use our platform to connect with customers.

Janus Clean handles:

• Booking coordination
• Customer support
• Secure payment processing
• Administrative logistics

This allows Cleaners to focus on delivering cleaning services.

Important: Janus Clean does not employ the Cleaners. We act solely as a facilitator connecting you, the Customer, with independent service providers.

About These Terms of Service

These Terms of Service (“Terms”) form the agreement between you (“Customer”) and Janus Clean regarding your use of our platform and services.

They explain:

• Services offered
• Booking and payment policies
• Cancellations and rescheduling
• Responsibilities of all parties
• Quality guarantees and dispute handling
• Legal rights and limitations

Your Agreement

By booking a cleaning service through Janus Clean (website, phone, or other channels), you confirm that you have read, understood, and agree to these Terms in full.

SECTION 1: OUR SERVICES & YOUR AGREEMENT

1.1 Services Offered

Janus Clean connects you with independent Cleaners who provide residential services such as:

• Regular house cleaning
• Deep cleaning
• Move-in / move-out cleaning
• Post-construction cleaning
• Eco-friendly cleaning
• Interior window cleaning (where applicable)
• Carpet and upholstery cleaning

Full service details, inclusions, and limitations are provided during booking or on our platform.

1.2 Service Scope (What Is Included)

Each service is defined in your Booking Confirmation or Service Agreement, which includes:

• Tasks to be completed
• Frequency (if recurring)
• Specific service details

This document defines the scope of work.

The Cleaner determines how to complete the work using their professional judgment. Janus Clean does not control how the work is performed, only what work is included.

1.3 Customization & Changes

You may request custom instructions during booking.

If you need to make changes after booking:

• Contact customer service as soon as possible
• Significant changes may affect pricing
• Any changes will be confirmed before proceeding
• Updates will be reflected in a revised Booking Confirmation

1.4 Equipment & Supplies

Cleaners arrive with standard professional equipment and supplies.

If you request the use of your own products or equipment:

• You must provide clear instructions
• Cleaners retain the right to decline items they consider unsafe or unsuitable

Janus Clean and Cleaners are not responsible for damage or unsatisfactory results caused by customer-provided items.

SECTION 2: BOOKING, PAYMENTS & CANCELLATIONS

2.1 Booking Your Service

You may book through our website or customer support.

You will provide:

• Contact details
• Service address
• Service type
• Special requests

You will receive a Booking Confirmation with:

• Service scope
• Date and arrival window
• Estimated charges

2.2 Payments & Deposits

To secure your appointment, a valid payment method is required.

Advance Bookings

• A 50% non-refundable deposit is charged at booking
• This deposit secures your appointment and is applied to your total

Same-Day Bookings

• 100% payment is required upfront
• This confirms immediate scheduling and dispatch

2.3 Final Payment (Advance Bookings)

The remaining balance is charged automatically after service completion and may be adjusted based on actual scope or time.

2.4 Cancellations & Rescheduling

Advance Bookings

• More than 48 hours’ notice: No additional fee (deposit remains non-refundable)
• 24–48 hours’ notice: $75 cancellation fee
• Less than 24 hours: 50% of total booking value
• No access / lockout: 100% of booking value

(A lockout includes failure to provide entry, unsafe conditions, or inability to perform service due to customer-controlled issues.)

Same-Day Bookings

• Once confirmed and dispatched, payments are non-refundable if canceled
• If Janus Clean cannot provide service, a full refund is issued within 3–5 business days

2.5 Arrival Window

Arrival times are provided as a window (typically 2–3 hours). Delays may occur due to traffic, weather, or prior jobs.

SECTION 3: CLEANERS & CUSTOMER RESPONSIBILITIES

3.1 Our Role & the Cleaners

Janus Clean connects customers with independent Cleaners.

Cleaners:

• Operate independently
• Determine how work is performed
• Use professional judgment

Janus Clean does not direct or control how services are performed.

3.2 Your Responsibilities

You agree to:

• Provide access to your home at the scheduled time
• Prepare your space by removing excessive clutter
• Secure pets safely
• Protect valuables and fragile items
• Provide clear instructions when necessary

Failure to meet these responsibilities may impact service or result in fees.

3.3 Respectful Conduct & Communication

You agree to treat Cleaners respectfully.

All communication regarding:

• Scheduling
• Service changes
• Complaints
  must go through Janus Clean.

Direct arrangements with Cleaners are not permitted.

3.4 Non-Solicitation Agreement

You agree not to hire or engage any Cleaner introduced through Janus Clean outside the platform for 12 months after your last service.

If you wish to hire a Cleaner directly, you must contact Janus Clean first and pay a finder’s fee.

Violation of this agreement results in liquidated damages equal to the greater of:

• $8,500 (or maximum allowed by law)
• Total fees paid in the previous 6 months
• Six months of the Cleaner’s average compensation

This amount represents a reasonable estimate of damages and is not a penalty.

SECTION 4: SERVICE LIMITATIONS & CONDITIONS

4.1 Standard Limitations

Cleaners will not:

• Work beyond safe height limits
• Move items over 30 pounds
• Perform exterior cleaning unless booked
• Handle hazardous materials, biohazards, or animal waste
• Remove paint, heavy debris, or substances requiring specialized tools
• Perform organization beyond agreed scope

4.2 Right to Refuse or Stop Service

Service may be refused or stopped if:

• Conditions are unsafe
• Utilities are unavailable
• Behavior is inappropriate or threatening
• Pets are unsecured
• Property condition differs significantly from booking

If service is stopped for these reasons, applicable fees may still apply.

SECTION 5: QUALITY GUARANTEE & DISPUTES

5.1 White Glove Guarantee

If you are not satisfied, you must report the issue within 24 hours.

5.2 Reporting Issues

Provide:

• Description of the issue
• Photos (if available)

5.3 Resolution Process

Janus Clean will:

• Review your concerns
• Compare against the service scope
• Collect information from the Cleaner

Resolution may include:

• Re-clean
• Partial or full refund

Janus Clean management has final discretion.

5.4 Limitations of Guarantee

The guarantee does not apply if:

• Issues are outside scope
• Report is beyond 24 hours after service completion.
• Service was impacted by customer conditions
• Damage was pre-existing
• Guarantee is misused

5.5 Damage Claims

Must be reported within 24 hours with photos.

Janus Clean may provide repair or compensation based on current value.

5.6 Photo Documentation

Cleaners may take before-and-after photos for:

• Service verification
• Dispute resolution
• Marketing (non-identifiable only)

By booking, you agree to this.

Janus Clean is not liable for privacy concerns when photos are used according to these Terms. You may request removal of marketing images.

SECTION 6: PAYMENTS, CHARGEBACKS & COLLECTIONS

6.1 Failed Payments

Late payments may incur 1.5% monthly interest.

Services may be paused until payment is resolved.

6.2 Chargebacks

You must contact Janus Clean before initiating a chargeback.

Initiating a chargeback without prior communication is considered a breach of these Terms.

Unauthorized chargebacks may result in:

• $50 processing fee
• Recovery actions
• Credit reporting

6.3 Collections

Accounts delinquent (typically 15–30 days) may be sent to collections or legal action.

You agree to cover:

• Collection fees
• Court costs
• Attorney fees

Attorney Fee Limits

• Under $1,000: up to $350
• $1,000 or more: up to 35% or $2,500 (whichever is less)

6.4 Fraud & Abuse

Fraudulent activity includes:

• Unauthorized payment methods
• Repeated failed transactions
• High-risk activity flagged by payment processors
• Abuse of chargebacks

Janus Clean may:

• Cancel services
• Block access
• Report to authorities
• Pursue legal action

SECTION 7: LIABILITY & LEGAL TERMS

7.1 Service Risks

Cleaning involves normal risks. By booking, you acknowledge these risks.

7.2 Limitation of Liability

Janus Clean’s liability for property damage is limited to the lesser of:

• Total fees paid in the previous 3 months
• $500

This does not apply to gross negligence or legally non-limited liabilities.

7.3 Force Majeure

Janus Clean is not responsible for delays caused by events beyond control.

7.4 Electronic Communication

You consent to receive communications electronically.

7.5 Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania or other service areas in which Janus Clean operates.

7.6 Changes to Terms

Janus Clean may update these Terms at any time. Continued use means acceptance.

7.7 Final Agreement

By booking a service, you confirm that you have read, understood, and agree to all Terms.